EuroVista Holidays - Premium escorted small group coach tours

TERMS AND CONDITIONS – SECRETS OF THE SILK ROAD 2020

Due to factors associated with international travel it is unrealistic to expect prices to remain stable - particularly when they are dependent on foreign currency exchange rates. Prices for this tour are based on costs and exchange rates as at 26 November 2019. Should these costs or exchange rates alter or additional fuel surcharges, taxes and other charges or levies imposed by any government or its agencies, be added, a surcharge may be made on the price of your tour at the time of final payment.

Deposits and Payments

Due to the nature of this trip and all of the group arrangements that need to be pre-booked, a $1500 non‑refundable deposit will be required at the time of booking. Final payment is due on or before the 21st of May 2020.

Late Bookings

Payment in full is required at time of booking for reservations made on or after the 21st of May 2020. If a reservation cannot be confirmed, all funds will be refunded.

Cancellation by Passenger

Cancellations for tours and additional services must be received in writing and the following fees (indicated as a percentage of the total price) will apply if the cancellation is received in our office within these designated time periods:

1. Up to and including 21 May 2020 - Non-refundable Deposit
2. Between 22 May and 25 June 2020 – 60%
3. Between 26 June and 13 July 2020 – 75%
4. Between 14 July and 3 August 2020 – 90%
5. Between 4 August and 21 August 2020 – 100%

We strongly recommend Travel Insurance to cover cancellation charges. There is no refund for unused services or land arrangements if they are missed

Cancellation by EuroVista

EuroVista will operate this tour once the minimum number of 12 paying passengers is attained. EuroVista reserves the right to cancel this tour should it not attain the minimum number of paying passengers. EuroVista Holidays also reserves the right to cancel this tour in accordance with operating requirements or circumstances beyond its control. Should this occur EuroVista Holidays will treat this contract as at an end, refund all monies including your deposit, and will then be under no further liability. EuroVista Holidays Ltd is not responsible for the costs of other travel arrangements affected due to our cancellation of this tour.

Included In the Tour Price

All coach//rail travel, airport/hotel/airport transfers, accommodation, sightseeing, admissions, taxes and all gratuities for services provided by EuroVista, portage of one bag per person at hotels providing this service (except at airports and ALL railway stations), services of Tour Escorts, Local Tour Leaders, Drivers, and meals (as indicated in the itinerary).

Not Included In Our Tour Price

Airport taxes, airfares (except where specified), lunches and dinners (except where specified), drinks, laundry, passport and visa fees, excess baggage and all items of a personal nature are not included in the tour price.

Smoking

In the interests of other passenger's comfort there is no smoking on our vehicles.

Refunds and Amendment Fees

No refunds will be made on services that are voluntarily un-availed (including, but not limited to, missed meals and sightseeing). The Company also regrets that no refunds will be made for withdrawal from a tour (due to illness or any other reason) after the tour has commenced.

Passports/Visas

Visa-free entry to Uzbekistan, Kyrgyzstan & Kazahkstan is available for Australian & New Zealand passport holders. A single entry visa is required for Tajikistan for Australian & New Zealand passport holders (this can be purchased electronically). Australian and New Zealand passport holders can obtain a Turkmenistan visa and pay a Migration Fee at the border for a total of approximately USD73.00pp. A signed national passport (valid for 6 months beyond the period of stay) is required for all 5 countries.
Note: These visa requirements are correct as at 27 November 2019. We will endeavor to notify you of any changes if and when they become necessary.

Health Requirements

Vaccinations may be required. Please contact your Travel Agent or your local health department.

Single Rooms

A number of single rooms are available on request at time of booking. The single supplement must be paid with final payment. Please note: EuroVista Holidays contracts double rooms for single use in hotels. However, where this is not possible we will provide standard single rooms. Standard single rooms are usually smaller and often only have one single bed.

Luggage Limits and Portage

Portage at hotels (where available) is limited to one piece of luggage per person (see exceptions above).

Travel Insurance

Travel insurance is compulsory for this tour and is not included in your tour price. We strongly recommend that you purchase adequate comprehensive insurance which includes coverage for medical expenses, loss/theft of luggage from hotel rooms or any form of transportation, land content and airfare charges that may occur due to cancellation, loss of deposit or strikes.

Important Information on Exclusion of Liability

1. EuroVista Holidays Ltd tours include the services of operators, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of EuroVista Holidays Ltd (herein after referred to as the 'Company'). We cannot and do not take responsibility for the conduct of these operators, their servants and agents or for any ramifications of that conduct. Our tours may include activities such as climbing, exploring, swimming and snorkelling. The passenger accepts that these activities involve varying degrees of risk. 2. By booking a tour, the passenger acknowledges and agrees that the Company and the other operator companies, will take all reasonable steps to provide an enjoyable experience, it accepts no responsibility for any loss of enjoyment by passengers due to circumstances beyond its control. The Company further accepts no responsibility for any death, injury, illness, damage, detention, delay (including mechanical breakdown) or any other loss/theft beyond its reasonable control and provides no warranties in addition to those set out under the Trade Practices Act 1974, and nothing herein restricts the passenger from exercising his or her rights and remedies pursuant to law. 3. No passenger will be permitted to embark or continue on tour if their mental or physical condition is, in the opinion of any representative of the Company, such as to render them incapable to care for themselves, or whereby they became a hazard to themselves or other passengers. The Company will not be responsible for expenses resulting in such persons being precluded from completing the touring holiday for any reason. 4. Your Travel Agent will forward deposits and other payments to us on your behalf, but your Travel Agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the Travel Agent does not constitute receipt of those monies by us and the Travel Agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of the Company in respect to any monies paid to the passenger's Travel Agent unless and until the Company notifies the passenger (by way of a booking confirmation advice or payment receipt advice) that monies have been received by the Company. 5. The Company can cancel any ticket or booking or refuse to carry any passenger where payment has not been received by the Company within the specified time. 6. The airlines concerned are held responsible for any act, omission or event during the time passengers are aboard their aircraft and/or conveyances. The passengers' tickets, in use by the airline when issued, shall constitute the sole contract between the airline and the purchaser of these tickets and/or passengers using these tickets. 7. Itineraries are subject to alteration without notice and intended as a guide only. Alterations may come about due to road or weather conditions, strikes or other reasons beyond our control. Any additional expense incurred by the passenger is not the Company's responsibility. We strongly recommend that you have adequate insurance cover. The Company can give no guarantee as to exact arrival and departure times for carriers and operators used by the Company in the touring holiday and the Company will not be liable for failure to make connections with any other services or attractions beyond its control. 8. If for any reason the accommodation listed in this brochure becomes unavailable, we may substitute the listed property for another of similar standard. Occasionally this may not be possible and if the only accommodation available is of an inferior standard then a refund will be offered. 9. Should you have a complaint in respect of your tour, you should inform your Tour Escort immediately. If the matter cannot be resolved through the best efforts of your Tour Escort your complaint should be made in writing to the Company within 30 days of the completion of the tour. 10. Any claims or legal action in connection with the Company's provision of services to you will be governed by the laws of New Zealand. Any claim or legal action against the Company's suppliers is likely to be subject to the terms of your contract with them, and may be governed by the laws of other countries. 11. Every effort is made to ensure brochure accuracy at the time of going to press. However the Company cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. 12. All touring holidays are operated by EuroVista Holidays Ltd, PO Box 25358 St Heliers, Auckland, New Zealand. Any correspondence arising should be mailed to this address. Special Note. Nothing in our website/brochure is intended to affect your rights granted by the Fair Trading Act 1986 or other consumer protection laws, which by law, may not be excluded.